Payday HCM assigns teams to each of its clients, so you benefit from the depth and flexibility of a dedicated team working with you to reach your HCM goals and keep operations running smoothly. Our promise to you is that every time you call, you will reach a live person — never an automated call center. As part of our commitment to clients, teams will respond to all client communications with a two hour time frame (during business hours).

Sapphire, Cobalt, Ruby, and Emerald Teams

Each of our payroll Client Service Teams consists of three team members, each with extensive payroll processing and customer service experience. These teams typically serve clients whose primary focus with Payday HCM is on payroll and timekeeping. On average, each team has at least one member that holds their Certified Payroll Professional (CPP) license which allows for an extra level of expertise in order to meet payroll related needs.

Platinum Team

This Client Service Team provides the same level of excellence in payroll and customer service as the above teams, but typically serves clients who employ a larger employee base and have a higher complexity level. This team also has its own CPP certified Team Manager and typically includes clients that utilize multiple Payday HCM services such as payroll, timekeeping, benefits, HRIS and ACA reporting.

Contact your team now! Email us at or call 1-888-2PAYDAY and ask us to assign a team to your HCM needs today.