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Blog

  • Introducing the iSolved Network

    Payday HCM is excited to announce our partnership with the iSolved Network, allowing our clients the technology to integrate business functions into a single source database. Automate procedures, increase efficiencies and reduce the amount of time required for…
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    Posted on April 9, 2018   |   Author: Payday HCM   |   Categories: Customer Service , Payday HCM News , Small Business
  • "I Didn't Know Customer Service Could Be This Good!"

    Often we hear how many Human Capital Management (HCM) firms’ customer service mottos seem to be “I hope you’re happy.” At this stage, we shouldn’t be shocked. But when we start serving new clients, they say, “I didn’t know…
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    Posted on July 9, 2017   |   Author: Andrew Siegel   |   Categories: Andrew Siegel on Success , Customer Service
  • Payroll Services: Nightmare or Dream Come True?

    This scenario might be familiar to you: You are on a tight deadline to get your payroll done. You need to discuss a particular issue with your payroll company so you make the fateful call to your large-scale payroll…
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    Posted on June 25, 2017   |   Author: Payday HCM   |   Category: Customer Service
  • Business Culture: Working Our Way to a Top Workplace

    I am so proud that Payday HCM was awarded one of Albuquerque’s “Top Workplaces” for 2017, as it was in 2014. What makes us a great workplace? As a part of our culture, we promise our employees that by applying the…
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    Posted on June 1, 2017   |   Author: Andrew Siegel   |   Categories: Andrew Siegel on Success , Customer Service
  • Preparing for Year End 2015

    Winter is coming (as any Game of Thrones fan will tell you.) The good news is that with Payday HCM, you don’t need to dread year-end. “As 2015 comes to a close, I want to thank you for choosing Payday…
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    Posted on December 2, 2015   |   Author: Payday HCM   |   Categories: Affordable Care Act , Clients , Customer Service
  • Identifying Client Preferences

    To provide the finest personal service for our clients, each Payday HCM employee is responsible for identifying and recording client preferences in a shared database. This basic rule of business is one we adopted from the Ritz-Carlton hotel chain. We…
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    Posted on August 26, 2015   |   Author: Payday HCM   |   Categories: Clients , Customer Service , Teamwork
  • The Business of Empathy

    Empathy is a big part of customer service, and conveys to the customer that their issue is something we understand, identify with, and see as equally urgent and important as they do. Empathy and the resulting high level of customer satisfaction…
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    Posted on July 31, 2015   |   Author: Payday HCM   |   Categories: Benefits & Wellness , Clients , Community , Customer Service , Teamwork

Upcoming Events

  • Termination the Right Way

    Is your termination process putting your company at risk? Discover five common mistakes employers make during a termination meeting and how you can avoid them. You’ll get practical tips for how to approach the meeting, how to conduct the termination, and how to communicate the employee’s departure to your organization. After this webinar, y...

    December 11 @ 12:00 pm - 1:00 pm MST

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