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The iSolved Network
Payday HCM’s partnership with the iSolved Network allows our clients the technology to integrate business functions into a single source database. Automate procedures, increase efficiencies and reduce the amount of time required for mission critical functions. Payday HCM… -
"I Didn't Know Customer Service Could Be This Good!"
Often we hear how many Human Capital Management (HCM) firms’ customer service mottos seem to be “I hope you’re happy.” At this stage, we shouldn’t be shocked. But when we start serving new clients, they say, “I didn’t know… -
Payroll Services: Nightmare or Dream Come True?
This scenario might be familiar to you: You are on a tight deadline to get your payroll done. You need to discuss a particular issue with your payroll company so you make the fateful call to your large-scale payroll… -
Business Culture: Working Our Way to a Top Workplace
I am so proud that Payday HCM was awarded one of Albuquerque’s “Top Workplaces” for 2017, as it was in 2014. What makes us a great workplace? As a part of our culture, we promise our employees that by applying the… -
Preparing for Year End 2015
Winter is coming (as any Game of Thrones fan will tell you.) The good news is that with Payday HCM, you don’t need to dread year-end. “As 2015 comes to a close, I want to thank you for choosing Payday… -
Identifying Client Preferences
To provide the finest personal service for our clients, each Payday HCM employee is responsible for identifying and recording client preferences in a shared database. This basic rule of business is one we adopted from the Ritz-Carlton hotel chain. We… -
The Business of Empathy
Empathy is a big part of customer service, and conveys to the customer that their issue is something we understand, identify with, and see as equally urgent and important as they do. Empathy and the resulting high level of customer satisfaction…