This scenario might be familiar to you: You are on a tight deadline to get your payroll done. You need to discuss a particular issue with your payroll company so you make the fateful call to your large-scale payroll business.
It is answered by an automated answering service that runs you though a number of qualifying questions to get you “to the right person” to answer your question. Then you are told “all representatives are currently busy” and your wait time is approximately 4 minutes 39 seconds…or MORE!
This is what we call the “Ticket Number Approach,” which means you get in line with your problem no matter how urgent it is. Finally, when your “ticket number” comes up, you are connected with a person that does not have any familiarity with your account.
You have to provide background and context, and hope the answering party is well versed in the services you need help with. You may be transferred from representative to representative, explaining your situation over and over. You may not know you are calling overseas until your service rep answers, in which case a language barrier may prevent a clear resolution.
This is an extremely frustrating and impersonal experience for you. It doesn’t encourage you to seek help with your answers; in fact, you feel trapped. You are being held captive your payroll company with no visible way out.
Finding Freedom in Payroll Services
It is answered by a receptionist who puts you right through to the dedicated customer service representative in charge of your account. This person knows you AND your business. They only need to hear your question, and provide an easy answer. You are that much closer to having your payroll done.
Your call takes five minutes. There is no call center. Everyone is a native English speaker, with a few who also speak Spanish.
This is an extremely satisfying experience for you. It is the opposite of working with a large-scale payroll service. You feel supported and cared about. You are free to finish your task easily and efficiently.
If the first scenario is the nightmare you are living, contact us! We will bring your dream of clean, easy, supportive payroll services and more to reality.
Contact Us Today
Discover how we can help you gain efficiency and drive costs down!
- Call us at 1-888-2PAYDAY (1-888-271-9329).
- Email us at firstname.lastname@example.org for a one-on-one review of your workforce management needs.