Automate Benefits Reconciliation and Analyze Email Sentiment with Bear AI

Manual processes take up valuable time and money. Combine this with less-than-exceptional customer service, and you have every business owner’s worst nightmare. At Bear AI, we’re helping to put these worries to bed, helping you streamline processes and improve customer service so you can focus on what matters most—your clients. Our newest creations—Email Sentiment Analysis and Automated Benefit Reconciliation tools—take customer service to the next level.

Email Sentiment Analysis 

Client communication relies heavily on email. Prior to Bear’s email sentiment analysis tool, tracking client satisfaction via email relied solely on human intervention—sometimes too late in the game. With the email sentiment tool, you have immediate feedback on client satisfaction or dissatisfaction based on real-time data. Simply link your organization's inboxes to our email sentiment analysis tool and automatically start getting reports on positive, neutral, or negative communications.

Payday HCM—one of our beta testers—uses this internally. “By picking up keywords and breaking them down by sender or receiver in real-time, it gives me a trend analysis. Out of a whole email… the system is really good at picking up that one sentence that defines the email tone: is the client upset, frustrated, or elated with an experience,” says Payday Client Services Manager Stephanie Landrum, who’s been working with Bear AI as a beta user.

Trends are analyzed in a graph produced by the tool and can be exported to a PDF for easy internal sharing. Both managers and client service representatives can access the tool, allowing for complete transparency.  

Benefits Reconciliation

If you have an in-house insurance agency or are one, this is a game changer.  Who doesn’t love spending endless amounts of time combing through spreadsheets, double-checking that payroll deductions match premiums and premiums aren’t being paid on termed employees? This used to be the game when it came to benefits reconciliation. Bear AI is lining up to become the first all-star with its reconciliation automation tool.

Bear’s benefits reconciliation tool gives you the ability to upload the carrier invoice alongside your payroll data and check for discrepancies between the carrier and payroll. This tool saves businesses time and money by automating the reconciliation process.  

“The tool reconciles the invoice for you. It flags if the employee was not deducted the correct amount, was not enrolled with the carrier, not enrolled correctly, or on the invoice but shouldn't be. What used to take hours now takes minutes.” Payday’s Benefits Implementation Manager Delphina Inez said.

Of course, benefits reconciliation often entails dealing with sensitive employee information. Luckily, the tool is completely self-contained and HIPPA compliant, ensuring complete security and privacy.

Curious to learn more? Check out Bear AI's website to keep up-to-date on all things Bear.